About

I am Michael. I live in Haysi, Virginia, which is far enough into the mountains that the weather does what it likes and the internet is a privilege rather than a given. Online I go by FoggyMtnDrifter.

I work in support, and I have done for about a decade. Right now I am a Resolution Specialist at Intuit, which means I am the last stop for QuickBooks customers who have already called a few times without getting a fix. I take the case, chase down whoever actually owns the problem, and stay on it until the person on the other end tells me it is working.

Before that I led a support team at hosting.com, handled hosting escalations at InMotion, spent three years repairing corrupted QuickBooks company files in Intuit's Data Services group, and did a stretch on Apple's Tier 2 desk for iOS and macOS. The common thread is being handed something broken that somebody else could not sort out.

Away from the day job I am a Linux person. Shell scripts, self hosted things that probably did not need self hosting, and a home setup that I keep taking apart for no good reason. When I am not at a keyboard I am usually out on the Appalachian trails.